Shipping Policy

Osteorelieve offers FREE SHIPPING worldwide on all orders.

Osteorelieve does not ship orders to P.O. boxes at this moment. We package & ship orders to nearly every country across the globe but transit time will vary from location to location.

Shipping Time:

GTA (Greater Toronto Area): 1-5 days

Canada & USA: 4-14 days

International: 4-20 days

Processing Time:

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order.

Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters (Covid-19) may cause further postal delays.

Depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over. 

Please reach out to support@osteorelieve.com for additional assistance or any questions.